If you live in the city of Melbourne, the Vietnam Airlines office serves as a hub for all things related to and from Vietnam. Paying a visit to their office will help you inquire about flight schedules and other travel-related policies. The airline’s office also hosts special offers that provide passengers with fantastic deals and discounts on flights to Vietnam and beyond. A smart traveler must learn all the necessary details before making air travel plans. Continue reading for further information.
Feel Free to contact the Vietnam Airlines Melbourne Office
There are numerous ways to connect with the professional team of the office to resolve all your concerns related to your itinerary or reservation. Passengers can have an in-person experience by visiting the office, calling the officials, or dropping them an e-mail about your issue. Follow the Vietnam Airlines Melbourne Office Contact Number to connect with their employees:
| Vietnam Airlines Melbourne Office Address | Level 11, 350 Collins St. Melbourne VIC 3000. Australia |
| Vietnam Airlines Melbourne Office Contact Number | (61-3) 8605 7888 |
| Working Hours | @24 hours |
| Official Website | www.vietnamairlines.com/ |
| Email Address | onlinesupport@vietnamairlines.com |
| Online Check In | www.vietnamairlines.com/us/en/travel-information/check-in |
| Check Flight Schedule of Vietnam Airlines | www.vietnamairlines.com/us/en/help-desk/common-topics/Flight-schedule |
| Official Youtube | www.youtube.com/user/vietnamairlinescorp |
| Official Facebook | www.facebook.com/VietnamAirlinesGlobal |
| Instagram Account | www.instagram.com/vietnamairlines/ |
Vietnam Airlines Fleet
Vietnam Airlines operates the following aircraft:
| Aircraft Names | Aircraft In Service |
| Airbus A320neo | Airbus A350-900 14 |
| Airbus A321-200 48 | Airbus A320neo |
| Airbus A321neo 20 | Boeing 787-9 11 |
| Cargo Fleet | |
| Airbus A321-200/P2F | – |
| Total | 97 |
Airport Details of Vietnam Airlines Melbourne Office
| Airport Name | Melbourne Airport |
| Airport Code | MEL |
| Address | Arrival Dr, Melbourne Airport VIC 3045, Australia |
| Contact Number | +61392971600 |
Offered Services at the Vietnam Airlines Office in Melbourne
No matter what class you are flying in, the employees of Vietnam Airlines at the Melbourne Office in Australia ensure their customers a convenient travel experience by offering a variety of services and amenities.
| Book Flight Tickets | Manage Reservations | Change Flights |
| Cancel Tickets | Request Upgrades | Refund & Compensations |
| Track Flight Status | Medical Aid | Special Needs |
| Check-in Info | Baggage Limit | Baggage Allowance Purchase |
| Pet Travel Regulations | Unaccompanied Minor Bookings | Request Wheelchair Assistance |
| Visa Services | Passport Info | Miles for Upgrades & Bookings |
| Deals and Discounts | Paid Meal Services | Delayed Flight Details |
| Check Airport Facilities | Mobile Application | Lap Child & Infant Travels |
| Lounges | Chauffeur Services | Seat Selection |
| Transit Info | Sports Luggage | Travel Insurance |
| In-flight entertainment purchase | Delayed Luggage | Wifi Facility on Board |
| Lost And Found Baggage | Name Correction | Immigration Services |
Making Flight Reservations and Changes
If you are a frequent flyer of Vietnam Airlines want to manage your bookings under the airline office regulations, you are making the right choice. Customers can get tickets at more affordable prices and even learn about the latest deals on their current tickets. Passengers planning to switch to a premium class can make changes to their reservations with the assistance of these officials. They have all the seat-related solutions that are in your favor. Furthermore, you can choose the payment method at your convenience.
Cancel Tickets and Get a Refund
If your travel plans change, immediately cancel your bookings to avoid cancellation charges, which are applied to customers who cancel their flight within 3 hours before their departure time. Remember, if you have a non-changeable ticket, you may not be eligible to request a refund. You can ask the staff about the refund process, and they will accurately explain the refund policy. If you need to rebook your flights, kindly contact the issuing office or the contact center on time.
Check-in through preferable methods.
No one wants to stand in the long lines at check-in counters. If you are well aware of the various methods to complete your check-in, you can ease your work at the counter. The executives present at Vietnam Airlines Melbourne Office in Australia will share online and offline ways to complete the procedure. Passengers with confirmed seats can check in their flights by visiting the airline’s official website or mobile app. For more suitable methods, consider reaching out to the professionals before your flight.
Purchase Additional Baggage Allowances
When the passenger’s checked baggage exceeds the limit, they can purchase additional checked baggage. With prepaid baggage, you can purchase extra baggage at least 3 hours before departure time through the airline website. Passengers carrying special items should contact the officials and learn the rules and charges for carrying specific items on board. If the passenger wants to buy excess baggage at the airport, they should visit the check-in counters.
Book Tickets for Unaccompanied Minor
Parents who are sending their children (under 12 years of age) on a solo trip must register for unaccompanied minor services. The cabin crew members take full accountability for the solo minor passenger from the airport until they land safely. You must book the unaccompanied minor service at least 24 hours before departure through the mobile app, ticketing office, or travel agent. Besides this, before making any bookings, you must meet all the requirements for your child’s safe and sound journey.
Fly with your Pet
Making a travel plan with your pet seems like an exciting idea. Vietnam Airlines provides services for passengers flying with pets on the same flight. Your little companion will be delivered as checked baggage, but before that, you must get in touch with the office team for advanced reservations. It is mandatory to make the service request at least 24 hours before your flight takes off. Before appearing at the airport, make sure you have all necessary documents, such as quarantine certificates, health certificates, and rabies immunization reports.
Vietnam Airlines Melbourne Airport Office Map Location
Want to inquire about your flight details? Visit the Vietnam Airlines Office in Melbourne or Australia, or contact their team via phone and make your travel comfortable and safe with their special guidance.
Answers to Questions
Follow the address to reach the office:
Level 25, St. Martin Tower, Suite 25.03, 31 Market Street, Sydney NSW 2000
Make a call to (61-2) 9285 4700 or leave an e-mail at Telesales@vietnamairlines.com.
Yes, the office team enlightens its customers about the cancellation and refund policy and provides them with a refund if one is available.
Travelers can visit or contact the office between 9:00 am to 5:30 pm (from Monday to Friday).
Customers can fly with their pets on the same flight, and their pets will be delivered as checked baggage.
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