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Turkish Airlines Vienna Office in Austria

If you are planning to fly to or from Vienna with Turkish Airlines and have questions about the destinations covered, ticket prices, and more, then this page is for you. All the information/details that ensure a smooth travel experience with Turkish flights are available at the Turkish Airlines Vienna Office in Austria. 

This office page is a dedicated one-stop for all visitors/flyers planning their trip and having questions regarding booking offers, flight date/time changes, Refund compensations, entertainment available on flights, seats with charging outlets, meal options, and more.

Turkish Airlines Office in Vienna Key Details 

Turkish

Details/Information below will help voyagers/travelers who want to contact/reach or mail the Turkish Airlines Vienna Office.

Turkish Airlines Vienna Office AddressOperngasse 3, 1010 Wien, Austria
Turkish Airlines Vienna Office Contact Number  +43 720 880645
Working HoursEvery day between 14:00 and 22:00
Official Websitewww.turkishairlines.com
Email Addressbasinortak@thy.com
Online Check Inwww.turkishairlines.com/en-int/flights/manage-booking/
Check Flight Status of Turkish Airlineswww.turkishairlines.com/en-int/flights/flight-status/
Official Facebookwww.facebook.com/TurkishAirlines/
Twittertwitter.com/TurkishAirlines
Instagram Accountwww.instagram.com/turkishairlines/
Official YouTubeyoutube.com/@TurkishAirlines

Airport Details of Turkish Airlines Vienna Office

Airport NameVienna International Airport
Airport CodeVIE
Address1300 Schwechat, Austria
Contact Number+43170070

Turkish Airlines Vienna Office Desk Requests/Inquiries

Passengers/visitors can address the professionals to request them to assist with the following services/inquiries at the Turkish Airlines Office in Vienna.

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
In-Flight MealsIn-Flight Entertainment

Get To Know The Ticket Offers Running And Book A THY Flight 

At any given moment/time, airlines are running different schemes/offers to attract passengers, motivating them to fly with them. Passengers must visit the Turkish Airlines Office in Vienna to find the best possible deals for groups, students, children, or families traveling. The office team/staff provides all the essential details, listing the prices and confirming and booking flight reservations for passengers.

Inquire About Refunds And Canceling THY Flight 

Sometimes, a delay/canceled flight that is not in the passenger’s hand causes them to cancel their reservation. On the other hand, mostly when travel plans suddenly take a detour, flight cancellations are sought/requested. Whatever the reason, professionals at the office will guide you through the entire process/method of canceling tickets and update you on whether the refund amount will be given in cash or as compensation.

Get Specifics On The Check-in Process Of THY Flights

On-time boarding depends on the timely check-in of passengers’s flights. Hence. It is essential to know the check-in window for your flight whether you opt/choose to go for online(web/mobile) or offline(airport counter/kiosk) methods. These check-in details on the time and how to do it are available at the Turkish Airlines Vienna Office and on the official Turkish Airlines website. 

Change Your Seats And Ask For An Upgrade

Sometimes, after going through the bookings, a passenger might want to travel in a more comfortable seat/class. This situation is when an upgrade helps, as passengers can move to a better seat with more space and amenities in the same class, like within economy and business. In addition to this, upgrades are possible when seeking seat change from a lower class(economy) to a higher class (business).

Enquire About The Details Of Your Baggage Allowance

The ticket class type determines how many bags passengers can carry/bring for a fee or free on their flight. With Turkish Airlines flights, baggage limits and weights vary for classes like economy and business, be it cabin/checked/excessive/overweight baggage or sports equipment. For detailed/specific information on your baggage allowance, ask the Turkish Airlines Office staff/team in Vienna.

Ask For Date, Time And Destination THY Flight Change

When a passenger/traveler wants to change their flight, it could be for reasons like changing flight time on the same day or the date or destination. Irrespective of the reason, the team acknowledges the flight change request at the Turkish Airlines Office in Vienna and proceeds with flight changes per availability. Furthermore, passengers can also make these changes on the website/mobile app for Turkish Airlines. 

Enquire About the Lost and Found Baggage 

For unruly reasons, passengers might face issues/concerns regarding their baggage being torn/damaged or lost/delayed. This situation is when guidance is needed for an update on the luggage conditions compensation or the status of delayed luggage. That is why keeping the details of the tags/labels attached to your luggage at check-in is recommended, as it helps locate and deliver the bags back to their owners.

Enquire About Unaccompanied Minors Service Offered

Minors are children traveling alone, and Turkish Airlines aims to deliver the minors safely into the hands of the personnel waiting at the destination airport. Children acceptable by Turkish Airlines to offer minor services are from 2 to 12 years old. Based on the parent’s request, children aged 2 to 7 must fly with an airline crew member/employee(paid service) or someone known to the child’s family.

Enquire About The Pet And Guide Dog Travel Information

Only trained and certificate-holder dogs in active service as guides/medical alert dogs travel on the THY flight for free alongside their owners. Passport holders and up-to-date vaccinated pet breeds get to travel in either cargo, baggage hold, or the cabin with THY Airlines. Ask the Turkish Airlines Vienna Office employees for info on the pet breeds allowed/restricted, pet documents, crate/cage specifications, and more.

Know The Necessary Information When Traveling With An Infant

Knowing all the details related to the infant services available for single parents, families, or guardians traveling with a single or more infant is helpful. Note that newborn babies/infants less than two days old can not fly on Turkish flights. Babies that are two days born and up to two years of age can travel in the lap of an accompanying person/parent or a separate seat attached to a car seat.

Enquire About The Special/Wheelchair/Medical Assistance 

Passengers who need wheelchair service need to notify THY airlines 48 hours before their flights. If passengers are traveling with medication, it is essential to keep/bring the doctor’s note prescribing them to avoid delays at customs or security. For details about carrying your mobility device, ask the Turkish Airlines Vienna Office staff or check online.

Get To Know The Details Of Airport Lounges Available 

Passengers can enquire about the lounges at the airport where they will catch their flight. Be it your destination airport or the one where you will catch your flight from, there will be lounges available. Details related to the lounge name, location, passes available, and amenities are available at the Turkish Airlines Office in Vienna and also on the airport website.

THY Flight Arrivals/Departures Terminal Information

Ask the office staff where the passengers must head after check-in to board their flight. At the Terminal boarding gate, passengers wait before they are seated on the flight, and then it departs. Passengers will also find details about the arrivals terminal where passengers get off their flight and head out of the airport or to the baggage claim to get their travel bags.

Information About Inflight Entainment And Connectivity

Turkish Airlines has named its inflight entertainment network Planet and updated it with the newest content, like moves, songs, and games. Once travelers have access to the inflight paid wifi, they can also control the navigation of the seatback TVs from their devices with an app called Companion Entertainment. There is also a section of entertainment for children that keeps them engaged and entertained on the flight. 

Make Enquiries About Visa And Passport 

It is essential to hold a passport to travel and have a visa, which is permission to enter/visit a foreign country. The Vienna Turkish Airlines Office staff/team professionals answer all questions about a visitor’s passport and visa paperwork. The office professionals will help with the visa documents and let you know how to apply, what is needed, if you have already applied, and your current visa status.

Information on Parking/Shuttle/Pick-up And Drop off Service 

Important details regarding the parking space facilities and the various options and locations are available at the Turkish Airlines Vienna Office. Additionally, you can ask the office staff/team where you will find shuttle service at the airport. Furthermore, the staff will also help you pick and book a suitable pick-up and drop-off vehicle service to and from the airport.

Turkish Airlines Vienna Airport Office Map Location

This information is centric to the Turkish Airlines Office in Vienna, Austria. When flying with Turkish Airlines, you can use this to make future travel plans. Safe Travels!

Visitors Also Ask!

What is the address of the Turkish Airlines Vienna Office in Austria?

The office address is Opernring 3-5, Wien A-1010, Austria.

What is the email address of the Turkish Airlines Vienna Office?

Passengers can mail the office at customer.at@thy.com.

Can I make a luggage-related inquiry for economy class at the Turkish Airlines Office in Vienna?

Yes! You can make economy-class luggage inquiries to the office employees present at the office.

Can I make cargo booking inquiries at the Turkish Airlines Office in Vienna?

Yes! All the details required to book a cargo service are accessible at the office.

Can I get help with Visa and passport inquiries at the Turkish Airlines Vienna Office?

Yes! The office professionals help with passport and visa inquiries that passengers have.

Comments

    James Anderson
  • What is the policy for bringing baby strollers or other infant-related equipment at the time of boarding?

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