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Turkish Airlines Kampala Office in Uganda

The best way to ensure that your flight accommodates everything you desire is to connect with the experts at the city office. So, if you are traveling to or from Kampala in Uganda, you can get the personalized facilities in your flight cabin with the assistance of the sales office employees. This page will help you to get in touch with the Turkish Airlines Kampala Office, learn about their services, and manage your bookings at one stop. You will notice several differences when you make offline vs online reservations, which you can learn at these help centers.

Ways to Connect with the Sales Office in Kampala, Uganda

Those who want to get in touch with the Turkish Airlines Office in Kampala can check their contact details in the table below. You can also find the link to their official social media accounts for further information.

Turkish Airlines Uganda Office AddressRuth Towers, Kampala, Uganda
Turkish Airlines Uganda Office Contact Number  +256 788 006296
Working HoursEvery day between 14:00 and 22:00
Online Check
Check Flight Status of Turkish

Airport Details of Turkish Airlines Uganda Office

Airport NameEntebbe International Airport
Airport CodeEBB
AddressKampala Road, Entebbe, Uganda
Contact Number+256760664352

Assistance and Amenities of the Help Center

The office of Turkish Airlines in Kampala, Uganda, accommodates several customer conveniences and services. Highly trained professionals at the help center ensure you leave the office satisfied and excited about your upcoming journey. Whatever your concern, query, or complaint, feel free to explain and resolve them at these ticket counters. 

Book A Flight TicketManage Flight ReservationsCancel Itinerary
Seat Upgrade RequestsCheck-In InfoBaggage Queries 
Flight StatusPre Boarding OptionSports Equipment 
Deals & Discounts Purchase Additional Baggage AllowancePet Travels Information
CompensationsSeat SelectionName Correction
Medical AidWheelchair AssistanceIn-Flight Wifi
Airport LoungesMeal ChoiceUsage Of Miles
Child & Pregnancy TravelsUnaccompanied Minor BookingsImmigration Queries
Refund Status Travel InsuranceVisa On Arrival 

Purchase Affordable Tickets at the sales office

Planning a trip is not an easy task, but with the perfect assistance of the airline’s representatives at the Kampala Office, you can easily learn about flight schedules and airfares and purchase tickets. They can explain your reservation procedures, highlight the ongoing deals and discounts, and help you with the visa and immigration information at your request.  

Check flight status and change itinerary

In case of an extraordinary circumstance declaration, the airline sends emails and Text messages to notify its passengers. Nevertheless, if you want to keep in touch about the exact status of your flight, you can contact the city office. They can share the details if the plane is delayed, diverted, rescheduled, or canceled beforehand. So, you can change your itinerary when there is time. 

Cancel tickets, Earn back refunds

If there is any schedule change or extraordinary condition that causes the Turkish airlines to cancel your flight, you can contact the city’s sales office and ask them to provide you with compensation services. Other than that, if you cancel flights on your own accord and own a refundable ticket, then the help desk staff can help with initiating your refunds. They can share the information with you from time to time. 

Learn about child travels

Children above the age of two must have their seats on the flight. The airlines offers a discount to children between 2 and 12. When you reach the sales office, they can share the details. Furthermore, young flyers can purchase unaccompanied minor services when flying alone. The ticketing office employees can highlight the documents and permission letters you may need to submit for a child traveler. 

Check-in Methods

It is recommended that a passenger reach the airport 2-3 hours before their scheduled departure to ensure that they have time to finish all the screening and baggage processes. You can also ask the help center staff in the city to highlight the online check-in methods to avoid lines at the airport counter and kiosks. If you are flying in Business class, a separate desk with less traffic is at your service in the airport for check-in and seat selection. 

Baggage information

Learn about the provisions of extra baggage allowance and overweight baggage while traveling under the guidance of the Turkish Airlines Kampala Office in Uganda. You can discover ways of packing and distributing the items as checked and carry-on luggage and avoid paying any additional sum. The staff can also share your payment methods from the official website and mobile app.

Request Wheelchair Assistance

Passengers with locomotor disability can access wheelchairs at the airport to navigate the terminal and board the plane. You must inform the officials at Kampala about the special needs so they can make arrangements for it on time. In the case of transporting mobility equipment such as canes and battery-powered wheelchairs as checked baggage, you can speak with the office staff for permissions and charges.

Turkish Airlines Uganda Airport Office Map Location

This information is centric to the Turkish Airlines Office in Uganda, Kampala. When flying with Turkish Airlines, you can use this to make future travel plans. Safe Travels!

Passengers Often Ask!

Where is the Turkish Airlines help center in Uganda?

Turkish Airlines Kampala Office Address is Nyonyi Gardens, Plot 16, Ground Floor, Wampewo Avenue, Kololo, Kampala, Uganda.

What is the Turkish Airlines Kampala Office Contact Number?

To connect with the city help center, dial 256 41425 3433-36 or +256 41423 8088 on your mobile phones.

Can I get flight status from the sales office in Kampala?

Yes. You can get in touch with the Turkish Airlines office in Kampala for flight status.

What are the working hours of the Kampala office in Uganda?

You can find assistance between 9 am and 5: 30 pm from Monday to Friday, while the office is open from 10 am to 1 pm on Saturday. Do not visit the help center on Sundays when it is closed.

How can I manage my Turkish Airlines reservations online?

You can visit their official website-

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