Air Asia Kuala Lumpur Office in Malaysia

The Malaysian low-cost airline has multiple sales offices in the capital city, including the head office, for its customers.  At the Air Asia Kuala Lumpur Office in Malaysia, passengers can purchase tickets directly from the airline for flights departing from the city or other airports the carrier serves. Available services include flight bookings, making changes/ cancellations, purchasing add-ons like baggage, meals, etc. 
The Air Asia Kuala Lumpur Office has a counter staffed by the airline’s sales agent to assist passengers coming in with their flight queries. The help center is open daily, and operating hours cover all airline flight departures and arrivals. If you’re one of the potential customers, keep reading to know more.

How To Reach The Air Asia Office In Kuala Lumbur

Air Aisa sales office is the ticketing location in Kuala Lumpur where passengers can go to make flight bookings with the airline’s staff. You can even make a call if the area is not within your proximity. The office has different desks for different services; you can consult the one related to your problem. 

Start your adventure by visiting the help center! Here are the contact details to help you connect with the experts.

Air Asia Kuala Lumpur Office Address	West Wing, Level, 4, Jalan Stesen Sentral, 50470 Kuala Lumpur, Malaysia
Air Asia Kuala Lumpur Office Contact Number	080-46662222
Working Hours	24 Hours
Official Website	www.airasia.com
Email Address	communications@airasia.com
Online Check In	www.airasia.com/check-in/en/gb
Check Flight Status of Air Asia	www.airasia.com/flightstatus/en/gb
Official Facebook	www.facebook.com/flyairasia
Twitter	twitter.com/airasia
Instagram Account	www.instagram.com/airasiasuperapp/
Official YouTube	www.youtube.com/user/airasia

Fly In Air Asia’s Modern Fleet

Air Asia has the country’s largest fleet, with 103 operating airplanes. Its fleet primarily consists of narrow-body aircraft from the Airbus 320 family. The airline maintains relatively young and modern airplanes with an average age of around eight years. Take a look at the table below for better understanding. 

Aircraft	In service
Airbus A320-200	69
Airbus A320neo	29
Airbus A321LR	—
Airbus A321neo	2
Teleport fleet
Airbus A321-200/P2F	3

Airport Details of Air Asia Kuala Lumpur Office

Airport Name	Kuala Lumpur International Airport
Airport Code	KUL
Address	Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
Contact Number	+60387762000

Services Provided by Air Asia Kuala Lumpur Office

The Air Asia Office in Kuala Lumpur is a place for flight-related services. The passengers can ask questions, inquire about specific services, and get real-time information rather than wait for days to get a response. Employees stationed at the office will provide immediate assistance and solutions to problems arising in the booking process. In addition, the airline may offer exclusive deals for passengers booking tickets through the office. All in all, calling the airline for your travel queries is beneficial.

Multiple City Bookings	Meet and Greet Services	Promotional Offers
Pre-boarding Briefings	Special Items Assistance	Guide to Restricted Articles
Delay Compensation Policy	Additional Baggage Allowance	Applicable Fees and  Penalty Charges
Selecting Cabin Seats	Inflight Internet Connection	No-show Conditions
Flight Date Change	Customer Hotline	Onboard Meals and Drinks
Priority Access to Boarding	Loyalty Programs	Lounge Access
Multiple Check-in Options	Online and Offline Booking	Premium & Standard Cabins
Request Refund	Fly with Furry Friends	Charter Flight Services
Cargo Services	VIP Guest Services	Checked and Cabin Bags
Unaccompanied Minor Policy	Cabin Upgradations	Fare Rules and Restrictions
Special Assistance For Passengers	Documentation Assistance	Assistance with Queries
Lost and Found Services	On-call Assistance	Special Recommendations

Purchase Tickets

Passengers have the convenience of purchasing flight tickets directly from the airline’s office physical location. If it is near your place, it is certainly better to visit the location. Be it a round trip, one-way flight, or multi-city itinerary, the knowledgeable sales staff can help you with various available options. Customers can be certain of booking flights that best fit their preferences and budget. Furthermore, the staff can provide detailed information on departure and arrival times, stopovers, and upcoming deals or discounts. Passengers can inquire about other optional services for a comfortable journey as well. 

Check-In Options

While the airline recommends that passengers check in online on the official website or the mobile application, the sales office can help with any concerns or queries related to the check-in process. The skilled staff can provide details on counter check-in timing according to your flight and departing airport. In addition, they can inform you about the necessary documents and papers required for successful and hassle-free check-in to board the flight. If you have booked complex tickets, the sales agent will let you know any specific procedures or policies that may apply. Additionally, they can clarify any questions you have about the boarding procedure. 

Fare Rules And Conditions

Every passenger has to comply with different fare rules and conditions, depending on the cabin classes they purchase. Premium tickets usually offer more leverage and beneficial offers, while standard tickets come with certain limitations. According to your itinerary type and travel goal, the staff can suggest a class that meets your flying requirements. Afterward, the sales agent can break down the rules, restrictions, and conditions of the fare you decide to buy. They can explain the fees associated with the flight change, cancellation, or other modification so that you make a rational decision. 

Cancel Tickets And Claim Refund

Change of plans and can’t catch your flight? Air Asia understands that unfortunate events and emergencies can affect travel plans. Passengers can request a voluntary cancellation or refund at the office service desk. The staff will further process the request according to the existing flight policies. They will try their best to make sure you get the maximum refund, but since the request is voluntary in nature, the refund might not always be beneficial. In some conditions, the airline transfers only travel credits that a passenger can redeem for future travel plans. 

Extend Baggage Allowance

If you need to carry more than the usual permitted allowance, you can conveniently visit the Air Asia Office in Kuala Lumpur to purchase additional baggage. The sales agent will provide you with the current rates, the fee for extra load, and the maximum amount you can carry on the day of departure. This will allow you to calculate the total cost of carrying that special equipment for your trip and analyze if spending this much is worth it. In addition, they can guide you on how to add one online on their website or through the mobile application. Make sure you pack the item properly, or else they will not accept it for transportation. 

In-cabin Pet Policy

For passengers traveling with pets, Air Asia has specific policies and requirements in place. Confirming all these conditions through the sales office is beneficial before booking and confirming the tickets. Its service desk can help you gather information about the airline’s in-cabin pet policy and various restrictions. Their well-versed staff will provide details related to the type of pets allowed, approved carriers, and any other conditions that may apply. In addition, passengers will have to provide the necessary documents, such as health and vaccination certificates. Finally, they will make the reservation for your pet and ensure you and your furry friend have an enjoyable journey.

Air Asia Kuala Lumpur Airport Office Map Location

This information is centred around the AirAsia Office in Kuala Lumpur, Malaysia. This will come in handy while you are planning to travel with the airline. Safe Travels!

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