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Air Asia Cebu Office in Philippines

Ease up the complicated booking processes with the assistance of the patient staff of the AirAsia Cebu Office in Philippines. Let them manage your reservations for you and take care of your requirements. Talk to them about the special assistance you may need on board or if you want to upgrade to premium. The staff can help you make seat selections at the best budget-friendly prices. So, what are you waiting for? Here is all the information you need to get in touch with the AirAsia Office in Cebu.

How do you reach out to the AirAsia Cebu Office?

Always contact the help center during operating hours so the staff can get you the best possible solutions as soon as possible. Here is how you can reach out to the AirAsia Office in Cebu.

Air Asia Cebu Office Address3rd floor Elizabeth Mall, Leon Kilat St, Cor Natalio B. Bacalso Ave, Cebu City, 6000 Cebu, Philippines
Air Asia Cebu Office Contact Number  080-46662222
Working Hours24 Hours
Online Check
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Aircraft in the Fleet of AirAsia

With 101 planes in its fleet, AirAsia is the largest airline in Malaysia, not only by size but also by the number of destinations it covers. Here is a list of aircraft with their passenger capacity.

Name of the AircraftNumber of AircraftsPassenger Accommodation
Airbus A320-20067180
Airbus A320neo29186
Airbus A321neo2236
Cargo Fleet of AirAsia
Airbus A321-200/P2F3

Airport Details of Air Asia Cebu Office

Airport NameMactan-Cebu International Airport
Airport CodeCEB
AddressLapu-Lapu Airport Rd, Lapu-Lapu City, 6016 Cebu, Philippines
Contact Number+63323402486

Amenities You Can Expect at the AirAsia Cebu Office

Customers with queries, complaints, and demands should approach the AirAsia Cebu Office firsthand. Employees listen to your concerns patiently, look for possible solutions, and then stick by your side until you are relieved of all worries and even excited for the upcoming trip.

Flight Ticket Booking and CancellationTicket Rescheduling
Web / Online Check-inAirport Counter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied MinorTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
In-Flight MealsIn-Flight Entertainment

Book the flight Tickets at the AirAsia Cebu Office.

Staff will help you book, select seats, and manage reservations while planning your air travel. Customers booking tickets for the first time can learn a lot from the professionals at the city ticketing office. Moreover, you can ask about passport and visa queries as well. The humble employees listen to your requirements sincerely and offer you choices based on the airline’s policy. The AirAsia Office in Cebu is a must-visit for planning an air trip on budget-friendly airfares. 

Request AirAsia Cebu Office in the Philippines for Flight Change

Having a thorough conversation with the experts at the AirAsia Office in Cebu can help you save a lot of time and money while changing your itinerary. They can share the details of the charges you may have to pay for flight cancellations and rebookings. Not only this, they also stick by your side until you have the tickets of your choice. If your new reservation is cheaper than the original one, you may get a refund. Nevertheslless, only an office staff can clarify these policies to you. 

Get a Refund from AirAsia Cebu Office for flight cancellations.

If your scheduled plans get canceled and you wish to cancel the tickets for the air reservations, the officials can help you with this. They can explain the cancellation policies to you so you understand the charges. Apart from that, if you are eligible for a refund, you can learn bout the payment methods. You should be aware of whether the money will be deposited into your bank account or saved up as a flight credit for future use. Therefore, Talking with the AirAsia Cebu Office employees is better. 

Easily upgrade to premium with AirAsia Office in Cebu.

For the comfort of its passengers, AirAsia has some of the most luxurious and spacious first-class arrangements. They have an option for ZoneUp, with the help of which you can upgrade your seats to higher cabins. The officials of the AirAsia Office in Cebu can explain the details for the same at on request.  Then, there is a Premium Flatbed option for a lavish yet affordable experience. All you need to do is call or visit the city office to access these upgrades. 

Ask the AirAsia Cebu Office for Check-In Information

Try the Fast, Easy, and Convenient check-in methods before your flight with AirAsia. Consult the AirAsia Cebu Office in the Philippines for ways of avoiding airport counters and self-service kiosks. This can save a lot of time for the screening and boarding. The online methods include website and mobile applications through which you need not visit the airport prior to check-in. All you need for online check-in are your PNR and First/ Last Name, and the deed is done. 

Learn how much baggage is acceptable from the AirAsia Cebu Office.

Pre-book your baggage at the reservation office in case you plan on carrying extra luggage. Check how much luggage is too much and the extra baggage allowances for the weight you plan on carrying. Moreover, if you have particular items in your baggage, it is better to confirm whether or not they fall under the category of restricted items. Talk with the customer service representatives at the AirAsia Office in Cebu about the dimensions and weight of the free checked and carry-on baggage. 

Request AirAsia Cebu Office in the Philippines for Special Assistance

Passengers with locomotor disability and old and sick people can request wheelchair assistance at the AirAsia Cebu Office in the Philippines. You must demand the needed at least 48 hours before your scheduled departure so that they can arrange it for you. Apart from that, AirAsia allows you to carry your own assistance devices. However, you must ensure that the battery-powered wheelchair and types of equipment should be as per the airline’s guidelines. 

Select In-flight Meal Preference at the AirAsia Cebu Office

You can browse and pre-book your inflight meals before boarding at the AirAsia Office in Cebu. If you are allergic to food items, you should inform the officials beforehand so they do not service such a diet to you. For hot meals, you should make the reservations at least 24 hours before departure so the staff can arrange the supplies. If you pre-booked the meals, you also get the privilege of a complimentary drink. AirAsia has a vast menu for you to choose from, so spend your flying time munching on your favorite snack. 

Staff at the AirAsia Office in Cebu Help You Transport Your Service Dogs.

As per AirAsia’s policy, you can not carry animals on board unless they are service guard dogs for disabled passengers. While making the bookings, you must inform the AirAsia Cebu Office about the animal you intend to transport for support. Even guard dogs can travel on selected planes; prior notice is mandatory. You must provide a medical certificate, vaccination documents, and a permission letter from the veterinary doctor stating that the animal is safe for air travel. 

Carry Sports Equipment as Checked Baggage; contact the AirAsia Cebu Office for Details.

While bringing your sports items on the flight, you should understand the airline’s baggage rules. Learn how to pack your sports equipment, the extra allowance you may need to purchase, and the details of the restricted items. Moreover, you must note that you can not combine your sports equipment with other checked baggage for a seamless check-in as it needs extra handling. Therefore, notify the AirAsia Cebu Office authorities about the sports gear you are carrying.

Air Asia Cebu Airport Office Map Location

This information is centred around the AirAsia Office in Cebu, Philippines. This will come in handy while you are planning to travel with the airline. Safe Travels!

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